Shipping policy

This GReddy UK shipping policy explains how we handle dispatch, delivery, click-and-collect, lead times, and delivery issues for orders placed on greddy.uk. It forms part of our Terms and Conditions.

1) Dispatch and delivery overview

We aim to dispatch and deliver orders as soon as practical after we accept your order. Any delivery date or time shown on the website, in emails, or stated by our team is an estimate, not a guaranteed delivery date.

2) Stock status and lead times

2.1 Not all items are held in the UK

We supply products from Trust Co., Ltd. (TRUST/GReddy Japan) and GReddy Performance Parts (USA). We do not hold every product shown on greddy.uk in UK stock. Some orders ship from our UK warehouse, and some require sourcing from suppliers.

2.2 Lead time information

Where an item has a lead time, we will share the best estimate available once we have confirmation from the supplier. Supplier lead times can change after you place an order.

2.3 Discontinued and limited-run items

Some items, including merchandise and collaboration products, are made in limited quantities and may be discontinued without notice. If availability matters, contact us before ordering and we will confirm current status as far as we can.

3) Shipping methods and carriers

We use a range of carriers depending on destination, value, size, and weight. This can include UPS, DHL, FedEx, DPD, EVRi, Royal Mail, and specialist carriers for large items.

3.1 Split shipments

If your order includes items with different lead times or shipping locations, we may ship items separately. If we do, we will tell you where practical.

4) Delivery addresses and customer responsibilities

4.1 Address accuracy

You must provide a complete and accurate delivery address and contact details. If a parcel gets delayed or returned because of incorrect details, you may have to pay extra delivery or return costs.

4.2 Receiving the parcel

Someone may need to be available to accept delivery. If no one is available, the carrier may attempt redelivery, leave the parcel in a nominated safe place, deliver to a neighbour, or take it to a local depot, depending on the carrier’s options and your instructions to them.

4.3 Large or heavy items

For large items (for example body parts, body kits, bonnets, exhausts), you may need to provide access and help with unloading. If the carrier cannot safely deliver due to access issues, delivery may fail and extra charges may apply.

5) International shipping (delivery outside the UK)

5.1 Import VAT, duty, and clearance fees

If your delivery address is outside the UK, your checkout total does not include import VAT, customs duty, clearance fees, or local taxes. You must pay these charges to the courier or your customs authority before delivery.

5.2 Customs delays

Customs processing can delay delivery. These delays sit outside our control.

5.3 Non-payment of import charges

If you do not pay import charges and the parcel is held, refused, abandoned, disposed of, or returned, you remain responsible for any shipping, return shipping (if returned), storage, disposal, or administration charges, and any loss in value caused by customs handling or opened packaging. Any refund will reflect what we recover from the carrier, minus these costs.

6) Click-and-collect (collection in person)

If click-and-collect is available for your order, we will confirm when it is ready. Do not travel to collect until you receive written confirmation that your order is ready for collection.

6.1 ID checks

We may ask for proof of identity and/or proof of purchase before handing over goods.

7) Tracking and delivery updates

Where tracking is available, we will provide tracking details by email once the carrier has accepted the parcel. Tracking events are provided by the carrier.

8) Delays and events outside our control

We are not responsible for delivery delays caused by events outside our reasonable control, such as supplier delays, courier network disruption, customs delays, industrial action, severe weather, or force majeure events. If a material delay occurs, we will contact you where practical with an update.

9) Delivery problems, damage, and missing items

9.1 Check your parcel on arrival

Please inspect goods promptly on delivery.

9.2 Reporting timeframes

  • Damage in transit, missing items, or incorrect items: contact us within 7 days of delivery.
  • Non-delivery: contact us within 7 days of the expected delivery date.

These timeframes help us investigate with carriers. They do not reduce your consumer statutory rights.

9.3 What we may need from you

To help us investigate, we may ask for:

  • photos of the outer box and labels
  • photos of the internal packaging and the damage
  • a description of the issue and confirmation of what is missing
  • carrier paperwork, if provided

9.4 Claims outcomes

After we investigate, we may offer a replacement, refund, or other remedy as appropriate. If the carrier needs an investigation, we may need to wait for their outcome before finalising the remedy.

10) Shipping costs

Shipping costs show at checkout (or on a quotation). We do not refund shipping costs for orders collected in person.

11) Questions before ordering

If you have questions about shipping, lead times, or availability, contact us before placing an order. Email greddy@torqen.uk or call 020 33 888 444.

Last updated: 17 January 2026